Privacy notice

This notice explains what happens to the details you send through this website. It covers this website only; if you telephone or email EIS directly, the same people hold the same information for the same reasons, but nothing on this page is what put it there.

Who is responsible for your data

EIS is the data controller for the personal data described here. Postal address: Unit 6, Wheatley Business Centre Old London Road, Wheatley, Oxford, OX33 1XW. Data protection enquiries: alexblancomartin@hotmail.com.

What this website collects

The enquiry form asks for your name, your telephone number and your email address, and gives you a space to describe the work and to say which services you are interested in. All of that is sent exactly as you type it.

It is stored, not simply passed on. The enquiry is kept in a database so that it can be answered, quoted for, and followed up afterwards — see how long below. Your telephone number and your email address are held encrypted, so that they cannot be read straight out of the stored data.

Two things are recorded that you do not type. A one-way scrambled form of your network address is stored to stop the form being used for bulk spam — it cannot be turned back into your address, and it is not used to identify you. A record is also kept of whether you were referred here by an AI assistant, which is a count rather than anything about you.

Nothing else is collected. There is no account to create, no profile built about you, and no advertising network involved.

Why, and on what legal basis

Your details are used to answer your enquiry and to quote for the work — which is a step you asked for, so the lawful basis is the steps taken at your request before entering into a contract (UK GDPR Article 6(1)(b)). Where you are enquiring on behalf of a company, the basis is EIS's legitimate interest in responding to a business enquiry (Article 6(1)(f)).

If EIS goes on to do the work, your details are also used to follow up about that job and, once it is finished, to ask you what you thought of it and to ask you to leave a review. That second one is not something you asked for, so it rests on EIS's legitimate interest in knowing how their work was received (Article 6(1)(f)) rather than on your enquiry. You can object at any time, without needing a reason. You can tell them to stop at any time using the unsubscribe link every review request carries, by writing to alexblancomartin@hotmail.com, or by simply replying to the message saying so. Asking them to stop does not affect the work or anything else you have asked for.

Your details are not sold, and they are not used to market unrelated services to you.

Who else handles it

The companies below are the ones that can see an enquiry sent through this form.

Your enquiry is stored on servers in Amsterdam, Netherlands (EU). Some of the companies above are based outside the UK; where that means your details leave the UK, the transfer is covered either by the UK's adequacy regulations or by the UK International Data Transfer Addendum to the standard contractual clauses.

Who runs this website

This website is built, hosted and maintained for EIS by TradesPlace, who hold enquiry data on EIS's written instructions and for no purpose of their own. In data protection terms EIS is the controller and TradesPlace is the processor. The terms governing that are published at https://tradesplace.co.uk/data-processing, and the full list of companies involved at https://tradesplace.co.uk/subprocessors.

How long it is kept

Once EIS marks the job finished — done, or not going ahead — your name, telephone number, email address and the description you wrote are cleared 90 days later. That happens automatically, overnight, without anybody having to remember.

An enquiry that never reaches that point is cleared 24 months after you sent it, whatever state it is in.

What is left afterwards is the business record of the job with nothing in it that identifies you: the date, what the work was, and what it was worth. EIS keeps that for six years, which is what HMRC requires of business records.

You do not have to wait for either period. Ask at any time and your details are deleted — that is a request that gets carried out, not a period that expires on its own.

If EIS stops using TradesPlace, everything held on their behalf — enquiries included — is deleted within 30 days of the website coming down.

How it is kept safe

The connection to this website is encrypted, and so is the connection to the database your enquiry is stored in. Your telephone number and email address are encrypted in that database as well, so they cannot be read straight out of the stored data by anyone who reaches it.

EIS can only see enquiries sent to EIS. There is no shared list: every other business using the same software is a separate account, and one cannot reach another's. Every time an enquiry is opened — by them, or by TradesPlace acting on their instructions — a record is kept of who opened it and when, and those records are kept for a year.

Backups are taken daily and encrypted before they leave the machine.

Your rights

You can ask for a copy of what is held about you, ask for it to be corrected, ask for it to be deleted, object to it being held, or ask for it in a portable form. Write to alexblancomartin@hotmail.com and you will get an answer within one month.

You can also ask who has looked at your details. Every time an enquiry list or an individual enquiry is opened, a record is kept of who opened it and when — so that is a question with an actual answer rather than an assurance.

If you are not satisfied with the answer, you can complain to the Information Commissioner's Office at ico.org.uk , by telephone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow SK9 5AF. You do not have to complain to us first, though it is usually quicker.

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